The gaming world is poised to receive Sony’s next-gen bounty–the sleek and svelte parallelogram known as the PS4–but some users have found quite a bit of disappointment with their consoles.
Imagine the thrill and excitement of getting your PS4 a day early–or even a few days early–setting it up, and turning it on only to see a pulsing blue light and no picture.
Uh oh. Something’s wrong.
What gives? After some time scouring the internet and talking to Sony’s support line, you’ll probably come to the conclusion that you’re one of the unlucky 0.4% of gamers who have received a faulty PlayStation 4. In one fell swoop a console that’s meant to be centered on fun and games turns out to be a frustrating debacle that ends up with you shipping out an attractive, glossy brick back to its birthplace in Sony’s factories.
Multiple gamers have been reporting broken PS4’s and even major sites like Kotaku and IGN have experienced some troubles. Sure a new piece of hardware is bound to misfire, especially with such a massive production, and any console launch is peppered with these unfortunate scenarios.
Stephen Totilo of Kotaku explained their specific PS4-releated malfunctions:
“Aside from all this online stuff, there’s one other awkward detail that I can’t accurately assess at this moment. It’s this: the first retail PS4 we got from Sony didn’t work. Now, please, don’t panic. It’s impossible to tell how much of a fluke this was or whether this is the canary in a coal mine of pending PS4 hardware troubles.”
The issues seem to revolve around a faulty HDMI jack that doesn’t output any signal, or crashes when downloading certain apps–IGN‘s PS4 did this after downloading Netflix.
To inform gamers on potential issues, the PS4 sub-Reddit has launched a definitive “report all your PS4 malfunctions here” thread. Be sure to check it over if you’re looking to pick up Sony’s next-gen console so you can identify possible malfunctions and react accordingly (just try not to freak out too much, because trust me you’re not alone).
Additionally another Reddit thread has been devoted solely to compiling a list of instances of console failure across the web, effectively giving users a measure of how many bricked PS4’s have been reported.
So far, twenty-one bricked PlayStation 4’s have been reported:
- Kotaku reported a broken HDMI port resulting in a non-working unit.
- IGN reported their console bricked after downloading update 1.5
- Giantbomb reports multiple crashes during multiplayer matches
- Redditor yearsoflove reports a bricked unit – blue light of death (BLoD)
- Redditor arogon reports bricked unit – BLoD
- Redditor illicit28 reports bricked unit – BLoD
- Twitter user WhosCalvin reports bricked unit – never turned on
- Twitter user coryclimaldi reports bricked unit – BLoD
Redditor crayos reports PS4 controller quality issues (rubber coming off sticks)Edit striking this so as not confuse controller issues with console issues.
- NeoGAF user Dylx reports bricked unit – during firmware update
- Youtube user sepansk4 reports bricked unit – possible GPU or HDMI port failure – video here
- Twitch user hi11zones streamed brick in process – apparently hardware related
Twitch user iiquidln2 bricked unit – software?Edit: He must have only crashed, appears to be streaming again.
- Target demo unit crashes – software related?
- Another Target demo unit crashes – software related?
- Polygon reports PS4 crashing to safe mode during multiplayer matches
- Redditor cb526 reports possible bricked unit – faulty HDMI port.
- Forbes reports receiving a bricked unit – faulty HDMI port.
- Redditor reddevdev reports possible bricked unit – BLoD
- Redditor DavidNyan reports possible bricked unit – BLoD
- Redditor Lethal234 reports possible bricked unit – BLoD
While some of these are retail review consoles for gaming sites, most reports are coming from Taco Bell’s PS4 giveaway contest, of which 4,416 consoles were awarded between 09/26 – 11/10/2013, and shipped beginning November 12, 2013. – Source
Sony exec Shuhei Yoshida posted a Tweet that says the company is indeed investigating PS4 errors, and had the following to say about the current issues:
Be assured we are investigating reported PS4 issues. The number is very small compared to shipped, we believe they are isolated incidents.
— Shuhei Yoshida (@yosp) November 14, 2013
Additionally it’s not just consumers who are plagued by PS4 crashes; legitimate winners of Taco Bell’s Play The Future First promotion have reported faulty units as well. A Reddit user by the name of Arogon has reported that his system “just pulses blue and no signal appears“, which appears to be a common factor.
Kotaku‘s Stephen Totilo weighed in on the thread to divulge exactly what want wrong with their PS4, asking Ara
“Hey, what’s wrong with your unit? I run Kotaku and mentioned in my review of the console today that the first retail unit we got from Sony was faulty. It turned on and off, but it had a bad HDMI jack that prevented the console from outputting a signal to the TV. Is that at all what you experienced?”
Another Redditor with the handle yearsoflove reported that his Taco Bell-won PS4 doesn’t work either, and shared his support experiences via a thread.
Overall it’s an aggravating issue for many, and when the consoles launch tomorrow there will no-doubt be more reports of faulty units. Sony has issued the following statement to IGN regarding the issues:
“A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.
There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .4% of shipped units to date, which is within our expectations for a new product introduction.”
Hopefully their figures are steadfast and accurate, but even still a small percentage of such a massive production line of hardware is apt to be a surprising figure in itself.
If you’re one of the millions of gamers who are awaiting your launch day PS4, the best thing you can do is take a gander at the threads and know what to expect if something goes wrong. You can even go so far as to make a checklist, and if you do receive a dud, jump on over to the PS4 failure forum on Reddit to join your fellow disappointed brethren and arm other gamers with the info they need.
On the eve of the next-generation of Sony’s PlayStation platform, the last thing gamers want to think about is the specter of having a faulty unit–but as always we have to expect mishaps and issues with any big-day console launch.
Even still, Sony may have its hands full with juggling the replacement of broken PS4’s along with Gaikai’s development and more PS4 features.