Things are looking up for Huawei again. Around the world, retailers are retaliating against the uncertainty with guarantees on Huawei phones. In Singapore, major electronics retailers Challenger and Courts have stepped forward with a 100% money back guarantee as part of a two-year assurance warranty program.
As part of Trump’s trade war with China, key US-based software and hardware suppliers like Google and Intel were prevented from doing business with their Chinese counterpart, which immediately sparked panic and contagion around the world. The overwhelming uncertainty that ensued cast a shadow on the future of Huawei, causing sales figures to plummet.
These warranty schemes target the root of the uncertainty, covering software issues pertaining to the US-led sanctions. This includes the inability to operate key applications like Google Chrome, Gmail, Facebook and WhatsApp, while also including a two-year HiCare warranty for handsets (one year for tablets).
Purchases made of Huawei devices between 22 June and 31 August 2019 will be covered by the assurance warranty programmes.
Devices covered are the Huawei P20, P20 Pro, P30, P30 Lite, Mate 20, Mate 20 Pro, Mate 20 X, Mate 20 Porsche Design RS, Nova 3i, Y6 Pro 2019, MediaPad M5 Lite 10, MediaPad T5 10, and MediaPad T3 8.0
Retailers around the world have rallied to reduce customer fears, such as Mobile2Go’s Worry Free Project in Malaysia.
Huawei UK has gone on to explicitly assure customers of the company’s unwavering commitment to deliver security patches and Android updates for “anyone who has already bought, or are about to buy a Huawei device”.
They go on to guarantee the implementation of Android Q on the flagship P30 series – while going on to confirm the beta developer programme for Android Q on the Mate 20 Pro.
At the head of the sanctions about a month ago, Google’s Android tweeted out an assurance that Google Play and Google Play Protect will continue functioning on existing Huawei devices even as the company complies with US governmental requirements.
US sanctions have had wide-reaching effects as Huawei’s extensive reach as the worlds’s second largest mobile manufacturer was put into question by the crisis. Media coverage has portrayed the issue in a wide variety of angles, exacerbating fears and uncertainties from users and potential customers alike.
For FAQ on the sanctions, Huawei UK has created a microsite (huaweianswers.com) to allay concerns and establish official facts backed by the company.
The Huawei P30 Pro has been at the centre of media attention with its triple camera array producing some of the best image quality on any smartphone to date. With a class-topping DxOMark camera score of 112 matching our rave review (you can view our sample photos taken on the P30 Pro here), these guarantees are a welcome breath for the powerhouse smartphone amidst turbulent times.
Effectively, these warranties not only guarantee against fallout from US sanctions. It also comes with a complimentary two-year HiCare warranty scheme – an added bonus if you’re not just worried, but clumsy too.