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Here’s how you can check if your Galaxy Note 7 needs to be returned


By now, almost everyone is aware of the whole issue surrounding the faulty batteries inside Samsung’s latest flagship device, the Galaxy Note 7. The company has now made it easier for Galaxy Note 7 owners to find if their unit is equipped with a faulty battery. Samsung has added a new page on to their support website, where Galaxy Note 7 owners will be able to check if their Galaxy Note 7 needs to be returned.

So, what do you need to check if your Galaxy Note 7 is affected? You will simply need to head to the Samsung support page at this link and enter the IMEI number of your device. The IMEI number of your Galaxy Note 7 can be found at the back glass of the device. Alternatively, you can also head over to Setting – About device – Status – IMEI information. Once you have submitted your IMEI number, you will know if your device needs to be returned to Samsung or not.

In Singapore, Samsung requires Galaxy Note 7 owners to visit the dedicated exchange page on its website to make an appointment. You can then choose between self-collection or home delivery options. Fortunately though, no Galaxy Note 7 unit has exploded in Singapore yet. Still, Samsung isn’t taking any chances and has initiated a worldwide recall. The exchange program starts on September 16 in Singapore and will continue until October 2.


The entire program is estimated to cost Samsung around 1 billion dollars. It will also have a negative effect on Samsung’s reputation, which may hurt sales in the high-end segment. The Galaxy S7 and the Galaxy S7 Edge proved to be very successful for Samsung this year, but this whole batterygate issue might have a very significant impact on the Galaxy Note 7’s commercial success in the near future.

Via: GSMArena



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