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Avoid Caroushell When You CarouPay for Your Next Deal on Carousell

Carousell, one of the largest online classifieds marketplaces in Singapore, has launched CarouPay. CarouPay integrates with the company’s rapidly growing classifieds platform to enable users to buy and sell more conveniently than ever.

CarouPay gives peace of mind by safeguarding everything from payments to deliveries. Image: Carousell

With over 144 million listings, Carousell’s many transactions predominantly involve used or underused items and usually change hands between users in person. With the rising trend of online shopping, users have increasingly sought to deal by post and transfer funds by wire.

However, this causes issues when other users do not cooperate.

Developed in conjunction with DBS, Visa and Stripe, CarouPay brings greater peace of mind for Carousell’s many users. Transactions are supported by Stripe Connect, a solution for multi-sided marketplaces and platforms. Users have to be verified in order to receive payments instantaneously and directly to their bank accounts or Visa debit cards.

To avoid otherwise inevitable disputes, Carousell will first hold the payment and verify that the transaction has been successful before transferring the money. This applies for deals via mail. Buyers who fail to successfully receive items via registered mail, or fail to receive them in an acceptable condition can raise a dispute with Carousell withholding the transaction in the interim.

An in-app integration with SingPost’s SmartPacs further ensures that buyers’ peace of mind by providing live delivery status updates to both parties.

With the expansion of these conveniences beyond business-to-customers e-commerce and providing a holistic experience in user-to-user transactions, Carousell adds one more to its list of innovations. The platform has also initiated AI-driven features like Smart Listings, which provides a personalised feed of products and listings on the app for each user.

In celebration of the launch, Carousell users can enjoy SGD5 off their first CarouPay transaction via DBS PayLah!, by using the promo code “TAKE5LAH” when they spend a minimum fo SGD20 by July 19.

Payment fees for DBS PayLah! users, along with DBS and POSB cardholders will also be waived.

Ian Ling
Ian is the resident Tech Monkey and Head of Content at VR Zone. His training in Economics and Political Science is at the basis of his love for journalism and storytelling. A photographer by passion, and an audiophile by obsession, Ian is captivated by all forms of tech that makes enthusiasts tick.

2 thoughts on “Avoid Caroushell When You CarouPay for Your Next Deal on Carousell

  1. Brian

    well for obvious reasons ( my location on the other side of the globe ) then this would never affect me.
    But also there are no way in hell i would ever let any banking or personal information pass thru or near my phone, i am barely able to deal with that on my PC.
    If cash die in my lifetime i am afraid i will just have to die alongside it, and thats okay too i am no spring chick now, so fair to say i had my run.

  2. Lyricalfish

    Had a very disappointing experience with Caroupay, it has been a week since my sale, but the cash had not been deposited into my wallet. Suspect that Carousell has run into a cash flow problem?

    I have written in to ask about the cash, attached screenshots of the transaction but the tech support dismissed my case by attacking the strawman. He merely copy-pasted Carousell’s FAQ in the email reply and refused to see that the problem lies beyond that.

    The customer service also handled the issue very badly, when I tried to contact them via social media. CS said that they will escalate the matter, after 24hrs, I did not get any email response, CS also did not provide an ETA of when will they get back to me. Did they really think I will disappear into oblivion?

    Had I known about how unreliable Caroupay is I would never have used it for my transactions where there are so many other better options around.

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