Home > Gaming > Sony temporarily suspends code redemption on PlayStation Network

Sony temporarily suspends code redemption on PlayStation Network

UPDATE: On the European PlayStation Blog, SCEE Community Blog Manager Fred Dutton has delivered the following update on the PSN’s current status:

“(11.22am GMT, 30th November): We are making progress in identifying the source of the current PSN disruption. Currently sign up, sign in, trials, store, online gameplay, share and community functionality is available. Redeem voucher is still not open to users.

“Further updates will be posted later today.”

Sony has revealed that they’ve suspended some PSN features to investigate disruptions in the service.

PS Store

With Sony’s Black Friday sale, a lot of gamers got their hands on PSN vouchers…but many weren’t able to redeem their digital content and instead were met with an error message.

The good news is that Sony is aware of the situation. As of Nov. 29, Sony has purposefully suspended code redemption in order to determine what went wrong with the global network. Once they’ve figured out the problem, we’ll likely see a fix implemented quite soon.

Unfortunately the suspension is for all codes, not just PS Store or PlayStation Plus redemptions–PS3 to PS4 game upgrade vouchers and any sort of other download codes are affected as well. Thankfully other parts of the service like online multiplayer aren’t affected, so your Call of Duty: Ghosts and Battlefield 4 matches are safe.

The news comes straight from the PlayStation Blog with the following statement:

“We are aware that users are experiencing some disruption to the PSN service. To minimize the inconvenience we have suspended the “redeem voucher” functionality while we investigate further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable at this time.

“Other PSN features such as log in, online multiplayer gaming, PlayStation Plus trials, PlayStation Store (excluding voucher redemption), Trophies, messages, friends, etc are all available.”We apologize for the inconvenience and will provide an update soon.”

PS Plus

For gamers who picked up a few vouchers during Black Friday this is a bummer, but Sony should have everything up and running soon. Be sure not to enter your codes on PC or console (or even your phone via the PS App) until an all-clear is presented by the Japanese gaming giant to avoid the potential usage of your voucher.

We’ll keep you updated when more information comes to light, and for now stay tuned to the PS Blog.

Via PlayStation Blog


Derek Strickland
Derek is an avid fan of gaming and everything geeky, and is compelled to make his mark in the field of games journalism. When he's not gaming on a console (everything from SNES to X360) you can find him reading about ancient civilizations or enjoying a fantasy epic or two.

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